Before and after photos
Every ticket keeps the resident's photo and the staff's closing photo.
HomeComplaint Tracker
The lift lobbyThe lift, the leak, the light. Sent to the right person.
A resident takes a photo of the problem and picks a category. The complaint goes straight to the plumber, electrician, lift vendor or housekeeping lead, with a deadline. The committee sees what is open, what is late and how residents rated the fix.
New
Low water pressure, 9th floorB-904 · Plumber 12 min
In progress
Lift 3 door not closingTower C · Lift vendor SLA 4 h
Corridor light outA-6th · Electrician 1 h
Resolved
Car parked in my slotD-210 · Security Rated 5
How it works
Three steps, every day, without anyone chasing.
- 01
Resident raises it
Category, a photo and a line of description. Common area or inside the flat.
- 02
Routed and timed
The right staff member or vendor gets it with a deadline. Late tickets escalate to the facility manager, then the committee.
- 03
Fixed and rated
Staff add a closing photo. The resident confirms and rates. Repeat issues are flagged.
Inside Complaint Tracker
Built around how Indian societies actually run.
Deadlines by category
Four hours for a stuck lift, one day for a corridor light. You set the clock.
Staff and vendors
In-house staff use the staff app. Vendors get a simple link, no app needed.
Resident ratings
A one-tap rating on every closed ticket, rolled up by staff, vendor and category.
Common area complaints
One complaint about the gym AC, many residents can follow it instead of filing ten.
Committee reports
Open, late and repeat complaints by tower and category for the monthly meeting.
Questions
Complaint Tracker, answered.
Something else on your mind? Connect with sales and a society onboarding specialist will reply.
Do vendors need to install anything?
No. Vendors receive a link by SMS or email where they can update status and upload the closing photo.
Can complaints be private?
Yes. Complaints about a neighbour or a staff member can be marked private and go only to the committee.
Lights on at homeEvery window lit.
Every window lit.
Every gate logged.
Every rupee counted.
Try Pudukudi free for 60 days, with every module switched on for every flat and every gate in your society.
Gate passNo. PK-0060
- Visitor
- Your society
- Purpose
- Moving in to calmer evenings
- Flats
- All
- Gates
- All
- Valid
- 60 days from sign-up · no card needed