Refund Policy

01 Try before you pay

Every society gets 60 days free with all modules switched on and no card required, so the committee can decide with real use before any payment is made.

02 Monthly plans

Monthly subscriptions can be cancelled at any time and stop at the end of the current billing month. The month already started is not refunded.

03 Yearly plans

If a society cancels a yearly plan within 30 days of the yearly payment, the full amount is refunded. After 30 days, the unused full months are refunded on a pro-rated basis at the monthly rate, minus the yearly discount already received.

04 Billing mistakes

If the society was billed for the wrong number of units or charged twice, the difference is refunded in full or adjusted on the next invoice, as the society prefers.

05 Resident maintenance payments

• Maintenance, amenity and other charges paid by residents go to the society's own bank account, not to us.
• Refunds for these payments, such as an excess payment or a cancelled clubhouse booking deposit, are decided and issued by the society as per its rules.
• If a resident's payment failed but money was debited, the payment gateway reverses it automatically, usually within 5 to 7 working days.

06 How to request a refund

An office bearer can request a subscription refund from the billing section of the admin settings, or through the society office page. Approved refunds are paid to the original payment method within 10 working days.